Exchange & Return Policy
Orange Lifestyle Exchange & Return Policy
At Orange Lifestyle, we want you to be delighted with your purchase. If your product fits differently than expected, we offer a simple and easy process for size exchanges. Please read the policy below:
Exchange Eligibility
● If the size of the product purchased from Orange Lifestyle does not fit, you can request a size exchange within 7 days from the delivery date.
● Size exchange requests will only be accepted if they are made within 7 days. Requests made after this period will not be accepted.
Condition for Exchange
● The product must be unused, clean, and original to be eligible for exchange.
● Exchanges are not accepted if the product is used or the packaging is damaged.
Exchange Process
- To initiate the size exchange, please contact Orange Lifestyle Customer Service at +8801992095001 (available from 9:00 AM to 9:00 PM, excluding public holidays).
- Once your exchange request is verified, you will be informed about the nearest Orange Lifestyle store where you can visit to exchange your product.
- Exchanges cannot be made for products of a different model or design. The size exchanged must match the original product’s model.
Important Note
● Keep your invoice safe, as it is required to complete the store exchange.
By following this policy, we aim to make your shopping experience with Orange Lifestyle as smooth and convenient as possible. If you have any questions or concerns, please don’t hesitate to contact our customer service Team.
